Employee Assistance Program Demand

For many workforce, telecommuting and flex-time are highly desired work-life benefits. But a growing number of businesses are reluctant to offer these programs.

Demand for these benefits remains high.  One study found that 87 percent of job applicants are familiar with the idea behind telecommuting and flex-time, and the majority express a desire to have at least periodic access to such programs.

Environmental interest groups have pushed the feds for years to create incentives for companys to encourage telecommuting.  The pressure has risen as gas prices have continued to soar.

Notwithstanding, flex-time programs have leveled off in some sectors, and there’s been a decrease in telecommuting.

Today, about half of all organizations where telecommuting is feasible permit employees to work from home on a case-by-case basis. But the percentage of corporations offering full-time telecommuting has dropped in recent years.  Nowadays, only about 20% to 25% of corporations offer the benefit year-round.

Even some national employers that are well-known for their telecommuting programs have scaled back. AT&T, for instance, recently asked a few thousand home-based personnel to come back into the office.

Hewlett-Packard and Intel have done the same thing.  and the federal government recently noted a 7.3 percent drop in telecommuting employees. Why the cutbacks?

Employee Assistance Program - Pros and cons

Offering workforce telecommuting or flex-time could be a good recruiting and morale-improveing tool, in addition to a way to retain workforce who need to relocate, would otherwise have a need to quit or take leave or commute long distances to work.

But the programs aren’t without their drawbacks. Some of the primary reasons employers give for scaling back or eliminating them -

o  Corporation culture - It’s easier to build a sense of organizational stability and an individual connection between workers, colleagues and supervisors when individuals  interact face-to-face on a daily basis.

o  Security - One of the hidden costs of allowing staff to telecommute (or else come in early or stay late) is keeping sensistive information safe. Some the cutbacks are being driven by companies’ IT departments.

Namely, managers have raised concerns about stolen laptops, identity theft or other crimes driven by hackers gaining access to information via workers’ home Internet connections.

o  Productivity - Many supervisors find it easier to ensure high productivity when everybody is working under one roof at the same time.  There’s also a widespread view that most staff members get things done faster and more accurately when they’re not distracted by things at home.

The bottom line on the bottom line

Work-life programs like flex-time and telecommuting remain a useful benefit to offer staff, and a lot of businesses still provide these benefits for economic reasons.

But once the potential hidden costs are weighed, it’s often better for the bottom line to limit the scope of these programs.

Organizations that are thinking about beginning a telecommuting program should look closely at job descriptions and telecommuting candidates. Some positions are poorly suited for remote work, and some staff are more up to the challenge than others.

But unless the corporation creates objective criteria for authorizing or denying flex/telecommuting requests, such programs can actually damage morale.

The last thing any company wants is to open supervisors(and the company) up to accustations of favoritism or discrimination because of seemingly random decisions on which personnel in their department can and can’t flex their schedules or work from home.